Privacy Policy

Relief Home Health Services is committed to protecting the privacy and confidentiality of your personal and health information. We comply with all applicable federal and Massachusetts state laws, including the Health Insurance Portability and Accountability Act (HIPAA) .

1. Information We Collect

We may collect and store the following information:

a. Personal Identifying Information (PII)

Name, address, email, and phone number
Date of birth, Social Security number (when required for services)
Insurance and billing information

b. Protected Health Information (PHI)

Medical history, diagnosis, treatment plans
Physician orders, medications, and service notes
Visit records, vital signs, and other clinical data

c. Website & Technology Usage

IP address, browser/device type, referral pages
Form submissions and general inquiries

2. How We Use Your Information

Your information is used solely for the purposes of providing and managing your care. This includes:

Coordinating and delivering in-home clinical services
Communicating with you, your caregivers, and your healthcare providers
Billing and insurance processing (including Medicare and Medicaid)
Improving clinical quality and operational performance
Complying with regulatory reporting and legal obligations

3. HIPAA Compliance

We follow all requirements of the Health Insurance Portability and Accountability Act (HIPAA), including:

HIPAA-compliant software and storage
Access controls for staff
Secure communication tools
Regular staff training on privacy and confidentiality

4. Your Rights Under HIPAA and Massachusetts Law

You have the right to:

Request access to or copies of your health records
Request corrections to your health information
Request restrictions on how we use or share your information
Request confidential communications (e.g., alternate mailing addresses)
File a complaint if you believe your privacy has been violated

To exercise your rights, please contact us using the information below.

5. Information Sharing

We do not sell or rent your personal information. We may share information only as necessary and permitted under law for care coordination:

With your healthcare providers and care team
With your insurance company or public payor (e.g., Medicare)
With authorized business associates under HIPAA-compliant contracts
When required by law (e.g., court orders, public health)

6. Website Cookies and Analytics

We may use cookies and basic analytics tools to improve our website and user experience. You may disable cookies in your browser settings at any time.

7. Data Breach Protocol

In accordance with Massachusetts law, we maintain a written Data Breach Notification Policy. In the event of a data breach involving your personal information or PHI:

You will be notified without unreasonable delay
We will file notices with the Massachusetts Attorney General and Office of Consumer Affairs, as required
We will take immediate remedial steps to secure affected systems

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in laws, services, or practices. We encourage you to review it regularly.

9. Contact Us

Relief Home Health Services
Phone: 508.827.7954
Email: inquiries@reliefhhs.com
Address: 35 Winter Street, Hyannis, MA 02601
Office Hours: Monday to Friday 9 am - 4 pm

You may also file a complaint directly with the U.S. Department of Health & Human Services Office for Civil Rights (OCR).